Caring support beyond goodbye
When you lose a pet, everything matters. How they're cared for, how they're honoured, and how you're supported through it all. We're here for every step.
Your concerns, answered
We understand the worries that come with entrusting someone with your pet's aftercare. Here's how we address each one.
Your pet's personalised tracking page
Your vet will share a unique tracking link for your pet. From there, you'll have access to everything — real-time progress, personal notes, service details, and our memorial catalogue.
Real-time status
Follow your pet's journey through clear, simple progress steps — from “In Our Care” through to “Home.”
A personal note
Write a message for us to read to your pet while they're in our care. We speak to every animal by name with the same love they knew at home.
Service details
View your pet's care package, including service type, what's included, registration date, and more — all in one place.
Memorial keepsakes
See your complimentary items, view ordered keepsakes, and browse our full memorial catalogue — crafted by New Zealand artisans.
Need help?
Have questions about your pet's care or need to make changes? Reach our team directly from your tracking page at any time.
Personal memorial
Create a lasting tribute with your favourite photos and cherished memories — a personal space to celebrate and remember your pet.
Thoughtful aftercare, every step of the way
We understand that saying goodbye is never easy. That's why we go beyond cremation, providing a seamless and compassionate service that honours your pet with dignity while offering comfort and support to you and your family.
Same-day care
Your pet receives immediate, respectful care with same-day service, striving to process every pet without freezing. Every pet is treated with kindness, ensuring they are handled with the dignity they deserve from the very start.
Home Delivery
We bring your pet home to you. Their ashes are returned within 48 hours, hand-delivered with care, so you can focus on remembering them in the comfort of your own space.
Keepsakes and memorial options
A cherished memory lasts forever. Every pet is honoured with complimentary paw prints and fur clippings, and we offer a selection of elegant urns and memorial items to help you celebrate their life in a way that feels right for you.
Track your pet
Stay close to your pet's journey. Our online tracking system keeps you informed every step of the way, providing peace of mind and reassurance when you need it most.
Grief support
You're not alone. We provide access to professional grief support materials and resources, helping you navigate this loss with care and understanding.
Child-friendly process
Helping children say goodbye with love. Our specialised materials and thoughtful approach make it easier for young hearts to understand and process their loss, creating space for gentle farewells.
Supporting children through loss
Saying goodbye to a pet can be especially difficult for children. Our thoughtful approach helps families navigate this moment with care, offering gentle guidance and meaningful ways to remember their beloved companion.
Age-Appropriate Resources
We provide clinics with carefully designed books and materials that help children understand pet loss in a way that feels safe and reassuring.
Creating lasting memories
Comfort kits include creative activities, like paw print art projects, to help children honour their pet and hold onto special memories.
Gentle, guided conversations
We equip clinic staff with the tools to have gentle, age-appropriate discussions, ensuring children feel supported and understood.
Celebrate your pet's life
Explore our thoughtfully designed memorial keepsakes and tributes.