Caring support beyond goodbye.
We’re with you before, during, and long after the last visit.
How your pet is cared for, how they’re honoured, and how you’re supported through it — all of it matters. You don’t need to change vets to have it: just ask your clinic for PetAftercare.
See what happens at every stageI have been using Pet Aftercare Cremation services for my veterinary business and I have found both Molly and Ray professional, accommodating and so easy to deal with.
I feel they have something really special to offer the veterinary and pet community in Christchurch. What they have is not the normal pet cremation service that has up until now been on offer in Christchurch. From the unique way that the client can follow their fur babies journey all the way through to the lovely little touches that are all included like fur vials, Pawprints and their memorial page.
They are extremely compassionate and kind to every fur baby that is brought into their care, this is super important to me and means a lot, as I feel they are an extension of my business ❤️. I 100% recommend them.
Janine C.
Veterinary business owner · Google review
We found the service brilliant. Archie was treated with respect and dignity. We love our beautiful stone and so appreciated the extras like his little jar of fur and his paw print. Also appreciated the door to door service. Thanks again!
Leanne A.
Archie's family · Google review
What we do at every stage, from the first hard decision onwards
Four stages, one standard of care — what happens from the moment you start wondering whether it’s time, to the keepsakes you hold onto years later.
1Before the goodbye
Knowing when it's time
The hardest part is almost never the appointment — it's the deciding. Our free quality-of-life tracker turns “am I doing the right thing?” into something you can actually see, scored day by day, so the decision is made on more than a bad afternoon.
Try the quality-of-life trackerGuides written for families
Quality-of-life guides and pet-loss booklets from the Honoring the Bond Program at The Ohio State University College of Veterinary Medicine — including how to talk to children about it. We print them and supply them to your clinic, so your vet can put a copy in your hands on the day.
Decide at home, not at the front desk
Most families are asked to choose an aftercare service in the minutes before, or just after, saying goodbye. Where your clinic offers pre-arrival planning, you can settle every choice — service, keepsakes, payment — from your kitchen table instead.
2The goodbye itself
An unhurried farewell
We supply the comfort-room blankets and setup your clinic uses, so the goodbye happens somewhere soft and private — and takes exactly as long as you need it to.
Never a rubbish bag
Most providers collect pets in a black plastic sack. Yours leaves in a medical-grade CliniCareBag™ — purpose-built, closer to a pet bed than a bag, with space for you to write them a note to be read to them later.
3While your pet is in our care
Your words, read to them
Write a note and, on the day, it's read aloud to your pet by name — the last thing before their cremation begins. Other providers move pets through logistics. It's the part families tell us about afterwards more than anything else we do.
Everything labelled, at every step
Every bag, tray and keepsake is individually numbered, and scanned at each of the 23 handovers. That's the whole point of the tracking you can watch live — not a progress bar, but a chain of custody kept for one reason: the pet who comes home to you is your pet.
Read all 23 stepsUpdates you don't have to chase
You hear from us at each milestone, by email, in plain language — collection, care, and the day your pet is ready to come home.
4After
A memorial page that lasts
Every pet gets their own online memorial — photos, memories, the things only your family knows — that you can personalise and share with everyone who loved them. It stays up, and it stays yours.
Home, by hand
Ashes come back in a premium scatter box — returned to your vet with Heritage Return, or brought to your door in person with Signature Private. Never a courier, never a parcel on the step.
Keepsakes made in New Zealand
An ink paw print, an ink nose print where we can take one, and a clipping of their fur in a corked glass vial come with Heritage Return and Signature Private — alongside a catalogue of pieces handcrafted by New Zealand artisans.
Support that doesn't stop at the door
Grief resources, and materials written for children, printed by us and stocked at your clinic — ask your vet for a copy to take home. They are yours to keep, because the hard weeks usually come later.
All of it lives on your pet’s own page
Your vet shares one link, unique to your pet. You don’t need an account, and it doesn’t expire — everything above is in there, in one place, whenever you want it.
- Write the note we read to your pet
- Build and share their memorial page
- Choose keepsakes from the catalogue
- Watch every labelled step of their care
- See your service, what's included, and dates
- Message our team about anything
Your concerns, answered
These are the questions families ask us most. Here are the straight answers.
Supporting children through loss
For a child, this is often the first death they meet. We give clinics the materials and the words to help families through it — gently, and at the child’s pace.
Age-appropriate resources
Carefully designed books and materials that help children understand pet loss in a way that feels safe and reassuring.
Creating lasting memories
Comfort kits include creative activities, like paw print art projects, to help children honour their pet and hold onto special memories.
Gentle, guided conversations
We equip clinic staff with the tools to have gentle, age-appropriate discussions, so children feel supported and understood.
Whatever vet you use, you can ask for PetAftercare
You don't need to switch clinics. Ask your veterinary team for PetAftercare and you'll get our full service — backed by the most advanced technology and resources in New Zealand pet aftercare.
Real-time tracking
Follow your pet through an individually numbered 23-step process, from our care to home.
Online memorial & NZ keepsakes
A personal memorial page for every pet, plus keepsakes handcrafted by New Zealand artisans.
One simple price
Clear, flat pricing by size across three service tiers — no per-kilogram surprises.
Ask your clinic for PetAftercare
You don’t need to change vets. Ask your veterinary team for us by name and everything on this page comes with it. If you’d rather talk it through first, we’re here.