Frequently Asked Questions (FAQ)

What is PetAftercare?

PetAftercare provides compassionate pet aftercare services, including same-day care, home delivery of ashes, keepsakes, and grief support for families and children in Christchurch and North Canterbury, New Zealand.

What areas do you serve?

We serve Christchurch, North Canterbury, and surrounding areas in New Zealand.

What services do you offer?

• Same-day care: Immediate, respectful care for your pet with no freezer storage, available in Christchurch and North Canterbury.
• Home delivery: Ashes are hand-delivered to your home within 48 hours in Christchurch and North Canterbury.
• Keepsakes and memorials: Complimentary paw prints and fur clippings, plus a selection of urns and memorial items.
• Pet tracking: Online tracking system to follow your pet’s journey.
• Grief support: Resources and materials to help families, especially children, navigate loss.

How does the process work?

1. Collection: We collect your pet from your clinic or home in Christchurch or North Canterbury.
2. Care: Your pet is treated with dignity and respect at every step.
3. Aftercare choices: Choose urns and keepsakes online or by phone.
4. Home delivery: Ashes and keepsakes are delivered to your door in Christchurch or North Canterbury.
5. Support: Access grief resources and track your pet’s journey online.

How quickly will I receive my pet’s ashes?

Ashes are returned within 48 hours, hand-delivered to your home in Christchurch or North Canterbury.

What keepsakes are available?

We offer paw print casts, nose print casts, fur locks, photo frames, memorial plaques, urns, and memory boxes. Every pet receives complimentary paw prints and fur clippings.

How do I track my pet’s aftercare?

You can use our online tracking system to follow your pet’s journey and receive updates.

How do you support children through pet loss?

We provide grief support resources, children’s books for comfort rooms, and equip clinic staff with tools for gentle, age-appropriate conversations.

Can I contact you for support or questions?

Absolutely! Visit our Contact page to reach out. We’re here to help families in Christchurch and North Canterbury.

Do you work with veterinary clinics?

Yes! We partner with clinics, offering team training, streamlined aftercare, and a share of keepsake sales. Clinics in Christchurch and North Canterbury can join our waitlist or contact us for more information.

What training do you provide for clinics?

We offer a one-hour CPD course based on CAETA principles to help veterinary teams navigate end-of-life conversations with confidence and care.

Is my information private and secure?

Yes, we take privacy seriously. Please see our Privacy Policy for details.